You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. . The fee is dependent on the equipment that needs to be returned and can range from £50–£250. My Virgin Media. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. You can, if you prefer, print your. In the event you change service or close your account, it's important that you return any equipment to us. An Ethernet cable – The. 6. The contract was for 12 months and at the end of the contract I cancelled it. agreement. My V6 box has been replaced by a 360 and 2 days later I. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Account - Mobile. We would like to show you a description here but the site won’t allow us. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. I have today 11th feb had the same original email we need to collect your kit. thanks. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Simply press 1 when you get through to the automated menu, and you'll be put. Account - Cable. 0 Kudos Reply. . If you cancel your service, you will need to return your kit to Virgin Media. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. on 07-12-2022 16:39. Then I for some reason go. . Networking and WiFi. We would like to show you a description here but the site won’t allow us. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. I have just received my returns packaging but I'm out of the country until mid December. Virgin Phone Switchover. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. If we need to send you some new equipment or book an engineer. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. QuickStart, set up and connections. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. If you're leaving Virgin Media, it will send you a postal. I would like to take a look on your behalf. Keep a hold of your receipt as this will have your tracking number on it to track your return online. You can also email [email protected] would like to show you a description here but the site won’t allow us. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Please could this be escalated to Virgin Media. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. . 2. This model should not be allowed, or at least there should be a way to connect to a VM. @Hannahman wrote:. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). day. Tip Set up all of your kit within 12. Options. I have not received the return kit I was promised in order to return VM equipment. v6. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. 35 minutes ago. . FAQs about return kits. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. We would like to show you a description here but the site won’t allow us. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. The . Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. You can order a pre-paid equipment returns packaging through our Return Kit page . It’s because the reconnection team says the request cannot be processe. Any returns emails are automated and will contain any equipment that you have registered to. they can only follow a scripts. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Labels: My Account; hub 3. Returning a V6 box. The new fibre phone line is designed to work with the same phones as the old copper line. Home Phone. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Working hard to help connect the nation, shop our offers and order online. Networking and WiFi. QuickStart, set up and connections. Choose your package. Equipment remains our property and we charge for anything unreturned. Changes to Virgin Media prices 2023. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. They will be charged for not returning any rented equipment that VM want back. Most QuickStart kits have just 6 cables, connectors and powerlines to. We would like to show you a description here but the site won’t allow us. . co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. 12K; 225; 463; Natalie_L. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. I terminated my Virgin Media service a few weeks ago. Once we cancel we got a letter asking us to. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Phone. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. As subject. Stream from Virgin Media. couldn't see where best to post this. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. by eddie778 • Just joined. I have also been reminded each. Return Old Kit - Virgin Media Community - 5285247. What happens with this please? I'm intending to. I have had some months ago left VM and asked for the kit to return my broadband equipment. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. I had a receipt from him and never any comeback from Virgin. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. The advantage of this would be less disruption to the property. your Boosters are paired. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Sign out . Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Hi Yicheng, Thanks for coming back to me on this one. Been given my leaving date as 17th March. in the box it gives. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. 0 Kudos. 2 Kudos. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. When can I - 5311065. Returning hub 4. returns. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Stay safe online. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Excludes broadband faults and broadband network outages. 0 once you have your Quickstart box. SpeedWe would like to show you a description here but the site won’t allow us. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. I am still with virgin media but under a new account. Existing Virgin Media customers will have to pay a fee in order. They have emailed to see someone is in the area and to book a collection date. We would like to show you a description here but the site won’t allow us. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. New 4K Ultra HD kit uses HDCP 2. @00johnjohn00 wrote:. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. byrnesv. We would like to show you a description here but the site won’t allow us. Forum Team 10 Views Message 2 of 2 Flag for a. If you need any help, please don't hesitate to let us know. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Account - Cable. Stream from Virgin Media. 2 July 2015 at 2:05PM in Phones & TV. We would like to show you a description here but the site won’t allow us. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Manage Your Account. 2 hours ago. Step 4. Stream from Virgin Media. co. 1. on 01-03-2023 08:38. Follow the instructions on screen to finish your setup. Manage Your Account. Virgin Mobile. I second this . 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Browse Virgin Media Virgin Media Community. Add Sky Cinema. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Have been told that some customers have been charged when not returning equipment, however. Virgin Media; My Virgin Media; Shop; Help;. Not solved either. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Switched On Families. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Up to 3 WiFi Pods if needed. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. If you cancel your service, you will need to return your kit to Virgin Media. Forum; Apps. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. I can't see how to organise a collection from their website and the Post Office won't take it. Virgin Media Help - Get help, tips and advice to m. SpeedWe would like to show you a description here but the site won’t allow us. In your Stream kit you’ll find everything you need to get the Stream box up and running. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . . hi. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. However, despite my attempt to request for the return kit to be deli. It's at least 7 years old! We would love. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Hi As22 👋 thank you for joining the thread. Networking and WiFi. Networking and WiFi. . I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. so trying to explain anything to a human is. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Hello. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Options. Virgin Media want their box back - i dont have it. 1. . The new fibre phone line is designed to work with the same phones as the old copper line. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Let us know how you get along. 2. Options. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. Switched. That’s because while you're with us, you rent your kit, rather than own it. Alessandro Volta In response to MattL3. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Control your services . Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Returning. 4. They were not required to return it but were asked to recycle it correctly. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. SpeedWe would like to show you a description here but the site won’t allow us. Switched. Security matters. The first thing you notice is how small the Stream box is. An Ethernet cable – The. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. See where this Helpful Answer was posted. we never really used the tv box and I throw it away many months ago. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Joining in. Phone. Virgin Media;. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. None of the dates for collection were acceptable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. And now I'm getting chased up. Now all a sudden at 03. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Options. I guess the first lady I talked to misinterpreted it. The UK’s most popular channels, Catch Up services and built-in apps, in one place. We would like to show you a description here but the site won’t allow us. Could you give le and orientation?. We would like to show you a description here but the site won’t allow us. I recently signed up for Virgin Broadband. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. We would like to show you a description here but the site won’t allow us. I used to live in London and since I had to move home I chose to discontinue my broadband. Help returning Virgin media kit. You can of course order your own here if you can return it to. r. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. on 31-01-2023 16:46. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Hi. Sorry to hear there's an issue with a charge for failing to return equipment. I am going to send you a private message. 5 months ago I was upgraded from Hub 3 to 5. If it’s not a technical issue you need help with then we’re here to support you on. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Security matters. Posted in Managing Your Account - Cable. Virgin Media Price Guides. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. The webpage usually list which items need returning, however it doesn't at present. Make sure to take our kit with you when you move. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. The Stream remote. Virgin Media want their box back - i dont have it. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Alternatively, visit virg. The kit was collected and I received email confirmation of the collection. Hi, Just recently upgraded from Tivo 500GB box to TV360. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Security matters. QuickStart, set up and connections. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. We would like to show you a description here but the site won’t allow us. Get the Hub ready by connecting the wires. 3) Possibly illegal - as you are selling something you know is not yours to sell. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. 3 weeks ago. That’s because while you're with us, you rent your kit, rather than own it. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Sort this out please. QuickStart, set up and connections. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Options. We would like to show you a description here but the site won’t allow us. Manage Your Account. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. the enevolope they send is free. Account - Mobile. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Am a little weary that if we recycle the kit that we might get billed for not returning it. Hi mikeratkins, thanks for posting and welcome to our community. services. If we don’t get the requested kit back,. We would like to show you a description here but the site won’t allow us. The impossible task of fitting Virgin Media kit in the returns box . It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. We would like to show you a description here but the site won’t allow us. 554bn, inching up 0. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Virgin Phone Switchover. We would like to return it but we didn't a return box and now we are unsure what to do with it. phil55. Thank you for reaching out to us here on the Community. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. . Please look out for the purple envelope in the top right of your scre. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Virgin Mobile. totally mixed up text, email and the human operators - don't understand the English language. Help with a refund for a bereaved account. Sami93. It has been very poorly attached and has caused damage. 3 weeks ago. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. In which terminal I have to put the silver cap. . Solved: My VM account ended on 31st March. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. SIM toolkit - Virgin Media Community - 5245119. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. They said it should be 30 days to return so basically I hav. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. 2. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Please, expect a private message from me here shortly, so I can have a further look and help out. Steveiow. We would like to show you a description here but the site won’t allow us. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Connect the Hub’s power cable with the blue tab. . Phone. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. 02. All our services will be set up so, once you’re in your. Seems like a very long time to be en-route. We would like to return it but we didn't a return box and now we are unsure what to do with it. Select the correct HDMI input for your box. Account - Mobile. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Back a step. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. |. 7K subscribers in the VirginMedia community. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. The webpage usually list which items need returning, however it doesn't at present. is legally binding, which means that we are making promises to each other about the . Only kit that supports HDCP 2. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. No, you can keep using the same phone you’ve always used. If we don’t get the requested kit back, then we may charge to replace it. Over the last year we’ve managed the collection and return of more than 2. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. My parents recently swapped their Tivo for a V6. I trust the bill will be cancelled when the kit. My Virgin Media App. however, I have a splitter with 4 connection. Hi, this is really on behalf of my 85 year old dad. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. Changes to Virgin Media prices 2023. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. . If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. It appears that returning kit is. You’ll then be able to use your same old phone to make.